SHIPPING & RETURNS

SHIPPING POLICY

Welcome to FRUIT OF HAIR's Shipping Policy. We are committed to delivering your sustainable personal care products in a timely manner and at a reasonable cost. Our packaging is designed to minimize environmental impact, reflecting our dedication to sustainability. We believe in using plain and clear language to ensure transparency and build trust with our customers.

1. All orders placed are shipped from our warehouse in Chennai, TamilNadu.

2. Orders can be placed on our website www.fruitofhair.com anytime, however our operational hours are between 1000 to 1900 hours from Monday to Friday.

3. All orders received, will be freshly made and prepared for dispatch and shall be dispatched within 2-3 business days of placement of order with our preferred carriers, unless it is delayed due to some force majeure events or due to delay caused by our logistics or carrier partners without our knowledge.

4. Our normal average delivery timeline is between 5-7 business days of dispatch in case of domestic shipping and 10-15 business days of dispatch in case of international shipping. This shall be subject to reasonable delay due to distance, location, technical issues in the end of carrier or logistic partner and/or other force majeure, or customs clearances in case of international orders or due to any extraneous factors beyond our control. We would also like to notify that at certain instances your ordered products may be subject to delivery before the due date because of reasons attributed at the end of the carrier or logistic partner.

5. We have a FREE shipping offer for domestic purchases done above Rs.1299 and the same shall not be added at the time of checkout. Please note that this shall be subject to changes as per the Company policy and shall only apply to domestic orders.

6. In the event that the order placed by you goes amiss or lost during transit, you agree to do the following:

6.1 Intimate us in writing within 15 business days from the date of order or

6.2 Within 24 business hours after receiving any communication from the Logistic Service Provider (whichever is earlier).

6.3 We shall on receipt of such intimation within the said timeline take it up with the Logistics Service Provider and arrange for replacement or initiate refund of the lost order. However, we will not be able to guarantee the same and shall be on case to case basis. Any replacement or refund for your order shall be intimated to you vide an Email or SMS.

7. In the event that the tracking status shows delivered, you agree to notify us immediately within 2-3 business days from the date the status of the order being shown as delivered on the tracking link/page. Please note that, under this scenario the chances to recover the package and deliver to you will be favorable only if you intimate us regarding the same at the earliest. Provided that, any intimation in this regard after the agreed timeline shall not be entertained by us as the Logistics Service Provider shall not consider the complaint and hence, we will be abstained from providing any support to retrieve your order. Notwithstanding the above, any order which is lost during transit shall be subject to the aforementioned terms and conditions.

8. In the event of any pandemic, epidemic or any force majeure event, we will not be able to commit on the delivery timeline. You agree to bear with us in the case of any delay in the delivery timeline and also cooperate in case of any last minute change in the delivery date and time. You will be notified of the same through Email and SMS on your registered Email ID and Phone number.

9. Upon delivery of the order, you will receive an SMS confirming acceptance of the order from your end. We will not take any responsibility if the order has been received and signed off by someone other than our registered customer.

10. We do not take any responsibility for the products damaged after the successful delivery and if no written complaint has been raised within 48 business hours of delivery.

11. We reserve the right to determine the Shipping and handling charges as per our discretion and the rates may vary based on product, packaging, size, volume, type and other considerations. Such charges are given at the time of check out and you will know about this before making payments.

12. Please refer to our website terms and conditions for more details.

13. The present policy is final and binding as of the date. Any change in the said policy shall be upon the absolute discretion of the Company and the Company reserves the right to make any such changes unilaterally and without any prior notice.

Cash on Delivery Policy

At the moment, we do not provide COD option in our website. We recommend our customers to buy on prepaid method for a seamless experience.
However, If the customer requires a COD mode of order for any acceptable reasons, please approach our support team through mail or WhatsApp during our working hours and we will assist you in providing you with our best options.

Out of Stock Policy

1. We may at times run certain offers during any special festive season or during any sale season wherein once you place your order with us, the ordered products may get out of stock and the same shall reflect as ‘out of stock’ on the website due to heavy demand. Under such circumstances, we would request you to take note of the following:

1.1 We sincerely apologize for the inconvenience caused to you in this kind of scenario as we will try our best to replenish the stock at the earliest. We will also intimate you to understand how you would like the order to be handled. Your feedback is very important to us and we will make every effort to ensure that there is no further issue faced by you in terms of order fulfilment.

1.2 You agree that in case of any product becoming out of stock after the order has been placed, we shall keep you posted on the status and shall either initiate a refund of the particular product/s or send you the ordered product on priority basis and the remaining order will be sent as is and the same shall be subject to the terms under our ‘Shipping Policy’.

2. The present policy is final and binding as on date. Any change in the said policy shall be upon the absolute discretion of the Company and the Company reserves the right to make any such changes unilaterally and without any prior notice.

In case you need to know more about our shipping methods, costs, or packaging, please feel free to reach out to our customer service team.

RETURN & EXCHANGE POLICY

At The Shikakai Company, we want you to be completely satisfied with your purchase. If you have changed your mind or are dissatisfied with any of our sustainable personal care products, our straightforward return and exchange policy is designed to provide you with the confidence to shop with us. We believe in making the process easy and transparent, ensuring that you can trust in the quality of our products.

Return & Replacement Policy for Domestic Orders:

The Products purchased from ‘FRUIT OF HAIR’ are subject to return and replacement or exchange as per the Return & Refund Policy within the applicable return or replacement period if you’ve received them in a condition that is physically damaged or different from their description on the product detail. Return or replacement will be processed if you write to us within 48 business hours of receiving the product and only if the following conditions are met:

1.1 It is agreed that the product is damaged while in transit or during the delivery process.

1.2 The product received by you is evidentially different from what had been confirmed by you while placing the order;

1.3 The product is returned in its original condition (with brand’s/manufacturer's box, original sales receipt, and all the accessories therein).

In the event that any of the above conditions are fulfilled, we will replace your ordered products or initiate a refund, provided that you agree to the following:

1.4 You agree to raise your request at our support mail ID by providing your Order details and contact info highlighting the following:

1.4.1 Clear images and videos of the damaged products, leakage or spillage if any, mono-carton and outer packaging images. Please note that the video must clearly showcase the unboxing of the package in order to evidence the damaged products, leakage or spillage.

1.4.2 In the event of any product missing in the package or a wrong product being delivered or issue with the weight of the product, you agree to share with us clear images and video clippings taken while unboxing the package and of the open package along with the products received for our understanding and confirmation.

1.4.3 Once, the aforementioned details are received, you agree to provide us at least 5 business days time to look into your complaint and revert back to you with a resolution. If on the basis of the evidence shared by you, we determine to approve your order return//exchange request, you will be duly informed of the same in writing and a reverse pick up of the product will be arranged from our end.

1.4.4 All ordered products which have been approved to be exchanged from our end will need to be returned in the same condition and packaging as it was received and handed over to our pick up Logistic Service Provider. Notwithstanding the above, this shall not apply in an instance where there has been visible damage or breakage caused to the product containers during the transit and the same shall be replaced by us without any cost. Provided that, you agree to share the images and videos of the damaged products while unboxing for our record and confirmation for replacement.

1.4.5 Once the return package is received by our warehouse team, we will conduct a quality check of the product and also validate the product weight. The exchange or replacement of the order will be processed within 48-72 business hours once the quality and weight check is completed and you will be provided with the new consignment tracking details vide an Email on your registered Email Id.

1.5 Note:

Do note that any exchange or replacement refund request with respect to our Gifting collection will not be applicable for exchange or return unless the said Gift Boxes have been physically damaged at the time of delivery and necessary evidences in terms of images and videos have been furnished within 24 business hours of receipt of such damaged Gift Boxes.

Refund Policy for Domestic Orders

2.1 In the instance of product refund being approved, the ordered products will be picked up from you by our pick up Logistic Service Provider. Once the same is received by our warehouse team, a quality and weight check of the product will be conducted and basis the approval received, refund will be initiated within 48-72 business hours of the return. The refund amount once processed will reflect in your account within 10-15 business days.

2.2 Any payment made by you vide Cash on Delivery mode shall be refunded once you share your Bank Account/UPI details with us from your registered Email ID. The refund amount once processed, will reflect in your account within 10-15 business days. Provided that apart from the said mode of refund, no other form of refund will be encouraged or accepted.

Refund Policy for International Orders

Refund for international orders will be processed if you raise a request at theshikakaicompany@ecobasics.in and enter your Order Number & Email ID/ Mobile Number and only if the following conditions are met:

3.1 The product received is damaged while in transit or during the delivery process. In such an event, you agree to share with us clear images and videos of the damaged products, leakage or spillage if any, mono-carton and outer packaging images. Please note that the video must clearly showcase the unboxing of the package in order to evidence the damaged products, leakage or spillage.

3.2 The product received by you is evidentially different from what was confirmed by you while placing the order.

3.3 In the event of any product missing in the package or a wrong product being delivered or issue with the weight of the product, you agree to share with us clear images and video clippings taken while unboxing the package and of the open package along with the products received for our understanding and confirmation.

3.4 Once, the aforementioned details are received, you agree to provide us at least 5 business days time to look into your complaint and revert back to you with our confirmation either on refund or compensation in the form of a special ‘discount coupon’ based on case to case basis. If on the basis of the evidence shared by you, we determine to approve your refund or compensation in the form of a special ‘discount coupon’ based on case to case basis, the same will be initiated within 48-72 business hours and the compensation as mentioned above will be processed within 5-7 business days and you shall be duly notified of the same on your registered Email ID.

3.5 Note:

Any refund request with respect to our Gifting collection will not be applicable unless the said Gift Boxes have been physically damaged at the time of delivery and necessary evidence in terms of images and videos have been furnished within 24 business hours of receipt of such damaged Gift Boxes.

Please note that any request for replacement, exchange or refund the above shall not apply under the following conditions:

4.1 Any request for replacement, exchange, return or refund of order due to any individual allergy or skin reactions is not applicable as the products are completely natural and handmade.

4.2 Replacement or Exchange of product due to reasons including personal dislike for the product; dislike of the fragrance; dislike of the color, consistency or texture, or any personalized opinion about the product cannot be approved for return or exchange or refund.

For further details about our return and exchange policy, please contact our customer service team. Your satisfaction is our priority.